• Opera Pms V5 User Guide

I will email a copy of this manual for free to people who correctly answer the following questions. Asking questions only to guarantee the copy is delivered to hospitality professionals, who actually will use it for work instead of commercial profit. All the opera 5 manuals online are dead link or fake documents 1. Reservations may take many forms. Which one of the following types assures that the hotel will hold a room for the guest until check-out time of the day following the guest’s scheduled arrival date? Explain your answer briefly.

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Guaranteed E. Not mentioned here. Following is the table of content Property Management System and Quality Management System.

1 1 Reservations. 7 1.1 Out of Order / Out of Service. 7 1.2 Room Conditions. 8 1.3 Room Maintenance. 9 1.4 Housekeeping Section Codes. 10 1.5 Housekeeping Attendants. 11 1.6 Housekeeping Task Codes.

12 1.7 Facility Management – Facility Task. 13 1.8 Facility Management – Facility Code. 14 1.9 Reservation Types. 15 1.10 Deposit Rules. 16 1.11 Cancellation Rules. 17 1.12 Rule Schedules. 18 1.14 No Show Posting Schedule.

18 1.13 Colours. 19 1.14 Discount Reason Codes. 20 1.15 Cancellation Reasons. 21 1.16 Origin codes. 22 1.17 Trace Texts. 23 1.18 Alert Definition – Alert Messages.

24 1.19 Alert Definition – Global Alerts. 25 1.20 Room Classes. 26 1.21 Room Types. 27 1.22 Rooms. 28 1.23 Booking Types. 30 1.24 Reservation Methods.

31 1.25 Block Cancellation/Lost/Refused Reasons. 32 1.26 Destination Codes.

33 1.27 Floor Plans. 34 1.28 Item Inventory. 35 2 Profiles. 36 2.1 Preference Groups. 36 2.2 Preferences. 38 2.3 Languages.

42 2.4 Nationalities. 43 2.5 Regions. 44 2.6 Countries. 45 2.7 States. 46 2.8 Districts.

47 2.9 Cities. 48 2.10 Titles. 49 2.11 Relationship Types. 50 2.12 Communication Types. 51 2.13 Address Types.

52 2.14 Mailing Action Codes. 53 2.15 Account Type. 54 2.16 VIP Levels. 55 2.17 Keyword Types. 56 2.18 Inactive Reasons. 57 2.19 Profile Request Definition.

58 2.20 Profile Request Types. 59 3 Memberships. 60 3.1 Membership Class. 60 3.2 Membership Types and Levels. 61 3.3 Membership Calculation Groups. 62 4 Rate Management. 63 4.1 Market Code Main Groups.

63 4.2 Market Codes. 64 4.3 Turnaway Codes. 65 4.4 Source Groups. 66 4.5 Source Codes. 67 Rate/Yield Management Overview.

68 Rate Code. 68 Rate Categories 68 4.6 Rate Classes. 70 4.7 Rate Categories. 71 4.8 Rate Codes. 72 4.9 Package Elements. 74 4.10 Package Element Groups.

76 4.11 Package Forecast Groups. 77 4.12 Event Codes. 78 4.13 Day Types. 79 4.14 Promotions. 80 5 Cashiering.

81 5.1 Transaction Code Groups. 85 5.2 Transaction Code Sub Groups. 86 5.3 Transaction Codes. 87 5.4 Articles. 88 5.5 Cashier Codes.

Opera Pms V5 User Guide

89 5.6 Petty Cash – Hotel Accounts. 90 5.7 Folio Grouping Codes. 91 5.8 Routing Codes. 92 5.9 Adjustment Codes. 93 5.10 Payment Types.

94 5.11 Tax Types. 95 5.12 Number to Words.

96 6 Accounts Receivable. 97 6.1 Account Types. 97 7 Commission Processing.

99 7.1 Commission Codes. 99 7.2 Bank Accounts. 101 8.1 Job Titles. 101 8.2 Departments. 102 8.3 Users.

103 9 General. 104 9.1 Locators. 104 9.2 Track It. 105 7.3 Message Formats. 107 10 Operational Policies & Procedures Questionnaire.

108 10.1 General. 109 10.2 Guest Profiles. 110 10.3 Company/Travel Agent/Source Profiles. 111 10.4 Reservations. 113 10.5 Groups & Tours. 116 10.6 Front Desk. 117 10.7 Cashiering.

120 10.8 Check-Out. 122 10.9 Night Audit. 123 10.10 Telephone/Concierge.

124 10.11 Housekeeping. 125 10.12 Accounting. 126 10.13 Reports. 128 10.14 Contingency Plan.

Welcome to OPERA Property Management System (PMS) At the core of the OPERA Enterprise Solution is the OPERA Property Management System (PMS). Designed to meet the varied requirements of any size property or property chain, OPERA PMS will provide the tools to help you run your operation at a greater level of productivity and profitability than ever before. The application is configurable to your specific requirements making it easy to use and enabling you to obtain fast, accurate, up- to-the-minute information. OPERA’s Multi-Property functionality can help you dramatically reduce your hardware, software and labor expenses by running multiple properties off of a single database.

Its design allows you to use a centralized database for multiple PMS installations. Centralized software and hardware make system support and upgrades easier by containing them to one central location.

Properties may also realize labor efficiencies by sharing functions between properties including Reservations, Accounting, Sales and PBX. Our Reservations capability lets you instantly find the right room on site or across the world Here you can see the remarkable capability of OPERA PMS in giving you total control over future bookings. In seconds you can search for rooms across the largest multi property systems. You get real time availability to ensure full occupancy during peak periods. You have immediate access to any level of availability information for a particular day. Planning for Groups and Blocks has never been easier, faster or more profitable OPERA PMS gives you a full array of tools for inventory management, group rooms control and contract administration, reducing the administrative overhead associated with groups and blocks.

The application is integrated with the OPERA Sales and Catering System which eliminates the need for messy third party interfaces and provides a set of common information to share between sales and the front office. Fast, total communications through Messages, Traces and Locators OPERA PMS provides a new level of communications through your entire operation. Telephone operators and front desk clerks can quickly locate guests at their own or at other properties. Guest satisfaction increases with timely and accurate messaging and locator services.

The system also reduces staff overhead when handling batch messages and provides staff in all departments with the information they need to efficiently meet guest needs. Rate Management Tools provide greater control over rate inventory and availability Powerful rate management tools allow you to increase revenues by fine tuning rate inventory levels and availability. You can also increase your average room rates through systematic control of rate schedules. The powerful rate management functionality will execute the yield strategies that you and your staff create without constant manual intervention. Powerful Package Handling Extensive package handling functionality allows you to create flexible, detailed packages to meet the very particular needs of your property operation.

Posting patterns may be unique to each item within a complex package. This eliminates the need for tedious accounting intervention. Packages can be created in advance with any individual or group rate or can be created “on the fly” by your reservation or sales agent to meet the guest’s specific requirements at the time of booking. View Room Availability for any day at a glance OPERA PMS and its multiple quick view functions, give you accurate, up-to-the-minute availability information for planning and marketing.

You have immediate access to any level of detail for a particular day—for example, number of guests arriving, departing, and staying over. Information is compiled on all facets of property operations to maximize revenues and enhance operating efficiency. Rooms Management gives you an instant, total picture of room status PMS Rooms Management function ensures up-to-the-minute room status information including clean, dirty, inspected, pick up, out of order, and out of service. It helps you maximize occupancy and room revenue with minimum availability conflicts.

You get house status and guest data to make efficient housekeeping assignments. Extensive Rooms Management task assignment functionality allows you to create unlimited task assignments for room attendants and supervisors for daily cleaning, special projects, turn down service and much, much more. Accounts Receivable gives you a clear financial picture of your entire operation The Accounts Receivable Module clearly demonstrates the superiority of OPERA PMS.

By integrating accounting functions with property management you get a truer picture and better control over every aspect of your operation. Accounts Receivable gives you complete information that lets you analyze the profitability of accounts. You get full multi- currency and multi language support features along with cross property posting and reporting for seamless world-wide operations. Reporting OPERA PMS Reports functions are provided by the powerful Oracle® Report Writer. Most key management reports are included within OPERA PMS, but we know that every property and property chain will require their own special reports to support their needs. OPERA and the Oracle® Report Writer give you and your staff the ability to design new reports to fit your operation’s specific needs.

Gain complete and accurate guest information through “Profiles” Profiles capture demographic, statistical, and historical data for individual guests, companies, travel agencies, groups and more. This data can be utilized to support your property’s customer relationship management (CRM) program, fine tune marketing strategies, and analyze revenue sources. Front Desk makes check-in remarkably fast and easy Your front desk is the focal point of your entire operation.

It’s where you make your first and last impression. It often makes the difference between “never agains” and “long term relationships.” OPERA PMS' front desk module is designed with powerful features that dramatically cut check-in time and provide a higher satisfaction level for both your guests and your staff. Front desk features include:.

Automatic Room Blocking. One Key Stroke Check-In.

Rapid Walk-In Check-In. OPERAPalm Integration for Remote Check-In Simple Cashiering capability yields greater profits with fewer charge disputes OPERA PMS' Cashiering module accommodates all major posting activities efficiently and securely, including transfers and split postings with detailed posting history. It's easy to understand messages guide you through all transactions to speed postings and reduce errors.

Moreover, these functions simplify all major cashiering activities with no sacrifice in security. Perform Night Audits with no system downtime Now you can perform the Night Audit function with no interruption to your operation. In fact, the complete night audit, including an on-line backup, can be totally transparent to your staff.

In addition, you do not have to schedule your “Income Audit” to coincide with your end of day—you can perform your income audit at any time, and adjust the revenues for a given day even after the “night audit” is performed. Of course, once you have performed your income audit for a given day the revenues are “locked in,” ensuring that your reporting remains accurate. Commission Processing gives you accurate, rapid disbursement Traditionally, commissions are calculated after the guest leaves the property and are usually based on the room rate paid during the stay. This can often result in inaccurate, disputed payments. OPERA PMS, on the other hand, is driven by commission codes and business rules that give you an instant, accurate picture of commissions.

Seamless International Communications Today, your industry is truly a global business. You need a powerful application that brilliantly and seamlessly accommodates differences in language, currency, and government regulations. That application is OPERA PMS. No matter where your properties are located, no matter where your guests call home, OPERA PMS can speak in the language, transact in the currency, and calculate the tax requirements you need. Hot Keys, Shortcuts and Graphical Aids make OPERA PMS extraordinarily responsive and enjoyable to use No complicated keystrokes or formulas to remember.

No multi-screen puzzles to navigate. At every stage, the OPERA PMS graphical presentations, hot keys, and shortcuts are easy-to-use features built into the system to dramatically simplify operation and improve productivity. Graphics help to summarize vast amounts of data in easily comprehended formats.